My experience with Joseph has been extremely good. He obtains the relevant information and walks you through the process systematically and professionally. Provides all the available options on the table based on your financial strength, credit-ratings, your pay-back preference, on the length of time you plan to own house and numerous other tangibles and intangibles. You can freely discuss the pros and cons for all the options and he helps you choose the right one for you and your family. He maintains contact even after the process to inform you about market rate fluctuations. Without his timely-information and guidance, I wouldnt have re-financed. Refinancing and the time at which it was done, has helped me save tens of thousands of dollars. Joseph's rates/options are typically the best but if there's some bank offering better options, Joseph manages to beat/match competitor's rates and at the same time provide you a better/smooth experience of your process.